Terms & Conditions
Last Updated: 23/05/25
1) About Us
Work Away Box is an Australian-based business providing care package subscriptions for FIFO workers and their families. Our ABN is 80357229932.
2) Subscriptions
Our products are available as monthly subscriptions.
Subscription renewals occur on the 5th of each month.
Boxes are dispatched around the 18th of each month.
Subscriptions can be paused or cancelled any time before the renewal date by contacting us.
3) Pricing
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to update prices at any time.
4) Shipping
We ship Australia-wide using trusted delivery partners.
Estimated delivery times are approximate. Delays may occur due to postal service disruptions or remote delivery areas.
It is your responsibility to ensure your shipping address is correct at the time of order.
5) Returns and Refunds
Due to the personal nature of our products, we do not offer refunds for change of mind.
If your box arrives damaged or incorrect, please contact us within 7 days at workawaybox@gmail.com and we’ll organise a replacement or refund where appropriate.
See our Returns Policy for more details.
6) Privacy
We take your privacy seriously. Your personal information is used only to process and deliver orders. For more details, see our Privacy Policy.
7) Intellectual Property
All content on this site including text, images, logos, and product descriptions is owned by Work Away Box and protected by copyright laws. You may not reproduce or distribute our content without permission.
8) Disclaimer
While we aim to provide accurate product information, packaging and contents may vary slightly due to supplier changes. Product images are for illustrative purposes.
9) Limitation of Liability
To the extent permitted by law, Work Away Box is not liable for any indirect or consequential loss or damage resulting from the use of our products or website.
10) Governing Law
These terms are governed by the laws of Western Australia. Any disputes will be handled by the appropriate courts in that state.
Privacy Policy
Effective Date: 23/05/25
At Work Away Box, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
What We Collect
We may collect the following personal information when you visit our website, subscribe, or make a purchase:
– Name
– Contact information (email, phone number, address)
– Payment details (processed securely via third-party platforms)
– Order and delivery preferences
– Information you provide in messages or customer service interactions
How We Use Your Information
We collect and use your personal information to:
– Fulfil and deliver your orders
– Process payments securely
– Communicate with you about your subscription, orders, or inquiries
– Provide customer support
– Send marketing communications (with your consent)
– Improve our website and services
Disclosure of Information
We do not sell or rent your personal information. Your data may be shared with trusted third-party service providers only to the extent necessary to process payments, deliver your order, or operate our business (e.g. couriers, payment gateways, email platforms).
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Payment information is handled via secure, encrypted services.
Cookies and Website Analytics
Our website may use cookies and third-party tools (such as Google Analytics) to help us understand website traffic and improve your browsing experience. You can choose to disable cookies through your browser settings.
Accessing and Updating Your Information
You may request access to or correction of the personal information we hold about you at any time by contacting us.
Opting Out
You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect upon posting.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us, workawaybox@gmail.com